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Helen Zulch, a vet who qualified in South Africa, worked in a number of areas of veterinary science before focusing on animal behaviour. She has consulted and lectured in the field for over 10 years and holds European Specialist status, moving to the University of Lincoln, UK, to continue this career. Her main interests and areas of research include prevention of behaviour problems through appropriate early life experiences, the application of scientific principles in animal training, interaction between health and behaviour, communication in animals, and olfaction in dogs. She has owned and trained dogs all her adult life. Helen is currently programme leader of the MSc in Clinical Animal Behaviour at the University of Lincoln.
Daniel Mills is an internationally recognised veterinary behaviour specialist and Professor in Veterinary Behavioural Medicine at the University of Lincoln, UK. He initially worked in the animal charity sector, developing his interest in problem prevention, before moving into academia about 20 years ago. After completing his PhD, Daniel became the first person to be recognised by the Royal College of Veterinary Surgeons as a Specialist in Veterinary Behavioural Medicine and was subsequently recognised by the European College and Association for the Study of Animal Behaviour. His main areas of research focus around the biological basis of problem behaviour and the recognition of emotional states in animals, which has led to the development and promotion of a number of novel approaches to managing problem behaviour.
Peter Baumber is a multi-skilled photographer with specific expertise and experience in the field of classic motorcycles, portraiture, dogs and cats. On commissioned projects he works closely with authors and editors to ensure that the images he creates best illustrate the subject matter.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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