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Light a Fire in Their Hearts is unique and appealing in that, Lisa Anna Palmer, uses a highly conversational style and speaks directly to new and aspiring leaders, including from team leader, manager and director. Within Light a Fire in Their Hearts, Lisa engages readers as though she were accompanying them, side by side, to help them figure out what the leadership journey is all about. In addition, Lisa shares her own personal stories, as well as stories from over 30 great leaders who share their tips, tools, and strategies to engage others to contribute their very best-consider them your team of virtual mentors.
The goal of Light a Fire in Their Hearts is to help high performers to:
Lisa started her career at the age of twenty-two as a consultant for PwC as part of the Organizational Renewal Group. She specializes in leadership and draws on over twenty-five years of experience within a range of senior Human Resources & Organizational Development roles, leading teams responsible for Talent Management, HR Strategy, and transformation. In 2011, she launched Cattelan Palmer Consulting. She is now the Founder & CEO of the Cattelan Palmer Light Your Leadership Institute (LYLI), which serves leaders and employees of organizations within the private, public, and the non-profit sectors. She has been on TV, radio, and podcasts internationally. Lisa has also contributed pieces to five bestselling books of the 365 Days Series, a collaborative book by Jodi Chapman and Dan Teck. She currently resides in Ottawa, Ontario. You can access additional resources and book a discovery session at www.LisaAnnaPalmer.com and at www.lightafireintheirhearts.com.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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