May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses

"And that's why I don't like supporting black-owned businesses!" Whether you heard those words and passionately nodded...
$61.94 AUD
$61.94 AUD
SKU: 9780983758723
Product Type: Books
Please hurry! Only 675 left in stock
Author: Damon Darrell
Format: Paperback
Language: English
Subtotal: $61.94
May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses by Darrell, Damon

May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses

$61.94

May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses

$61.94
Author: Damon Darrell
Format: Paperback
Language: English
"And that's why I don't like supporting black-owned businesses!" Whether you heard those words and passionately nodded in agreement, cringed, or simply dropped your head with a shrug, this book is for you! The Achilles' heel of many black-owned businesses is poor customer service. So how do we fix the problem? May I Help You? is a book designed to encourage black-owned business owners to take an introspective look into the cultural ideology behind customer service, but more importantly how to navigate beyond those external and internal challenges and focus on building-or perhaps rebuilding-solid customer service protocols that will help garner a consistently positive experience for patrons. Cancel culture has crippled many black-owned businesses that often find themselves in the crosshairs of aggrieved patrons for the slightest infraction. May I Help You? seeks to empower business owners with the necessary knowledge and tools that will ultimately enable them to uncover and dismantle the true obstacles that have been the true culprits responsible for hindering their success. Business owners, may this guide help you along your journey to providing a winning experience for your customers, which also means more money and a better business presence for you!

Author: Damon Darrell
Publisher: Two Tress Publishing Group
Published: 05/26/2024
Pages: 148
Binding Type: Paperback
Weight: 0.46lbs
Size: 9.00h x 6.00w x 0.32d
ISBN: 9780983758723

This title is not returnable

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.