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Lauren M Robinson is an animal welfare scientist and psychologist specializing in the welfare, personality, and cognition of animals and has multiple publications across these topics. She has a Ph.D. in psychology and wrote her thesis on nonhuman primate personality and welfare. She has worked across several countries (UK, US, and Austria) and done postdoc work in animal behavior and endocrinology, animal joy, and canid cognition and cooperation for universities including UCLA and the University of Veterinary Medicine Vienna. Her work has spanned zoos, research facilities, and sanctuaries and she has worked with more than a dozen species, including half a dozen nonhuman primate species, wolves and dogs, and even the occasional Nubian goat.
Alexander Weiss has been a lecturer in Psychology at the University of Edinburgh since 2005. Prior to that, he was a postdoctoral researcher at the Laboratory of Personality and Cognition at the National Institute on Aging in Baltimore, Maryland. He did his Ph.D. on genetic and environmental contributions to personality and subjective well-being in captive chimpanzees. Alex is a member of the Scottish Primate Research Group and a Fellow of the Royal Society of Biology. He has been involved continuously in leading or collaborating on projects related to personality, aging, well-being, and health in nonhuman primates, humans, and other animals, and has co-edited three other volumes, and published many articles and chapters on his research.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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