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We have become more adversarial and confrontational, with consequences not only in our ability to solve problems, but also in our personal relationships. Reaching Common Ground explains why people are being attacked for expressing different ideas, why political correctness is drowning out diverse opinions, and why issues are being framed as an us-versus-them identity-based conflict: blacks against whites, citizens against immigrants, and liberals against conservatives. Although conflict is inevitable in human interactions, Reaching Common Ground provides the essential tools for turning confrontation into dialogue, dialogue into understanding, and understanding into the effective resolution of conflicts, despite differences in core values, gender, race, religion, culture, national origin, age, sexual orientation, and economic status. When you know how to turn confrontation into constructive dialogue, conflicts can be resolved, while maintaining positive relationships.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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