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Success is often shaped not by grand gestures but by small, consistent actions.
In Small Points, Big Impact, More Success, Bob Hirth distills decades of global leadership and business experience into practical insights that strengthen performance, communication, and credibility. These "small points" are simple but powerful principles-the subtle habits, words, and behaviors that influence how we are perceived and how effectively we lead. Applied consistently, they create meaningful impact over time.
Small Points: Learn what they are and why they matter.
Big Impact: Understand how small adjustments can shape outcomes.
More Success: Experience the compounding effect in your career and relationships.
Chapters explore communication, preparation, professionalism, leadership presence, and personal effectiveness-the everyday details that quietly separate exceptional professionals from good ones.
Practical, concise, and grounded in real-world experience, this book serves as a mentor in print for professionals at every stage of their careers, particularly those earlier in their professional journey.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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