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Cindy Fesemyer is the principal of Fesemyer Consulting. Her areas of expertise include community engagement, staff and trustee training, strategic planning, and meeting facilitation. Cindy served for seven years as the director of the Columbus (WI) Public Library, which was a finalist for Library Journal's 2017 Best Small Library in America award. Cindy served for eight years as a trustee for the Madison Public Library and has taught academic and continuing education courses at the University of Wisconsin-Madison's iSchool. She was also the community services consultant for the Wisconsin State Library, and she sat on the board of the Public Library Association. After many years of work in the library field, Cindy earned her MLIS degree in 2012 from UW-Madison.
Christina Jones currently serves on the Monona (WI) Public Library's board. She formerly worked as a community engagement librarian at the Madison Public Library and also served as director of the Altoona (WI) Public Library. She earned her MLIS degree from the University of Wisconsin-Madison in 2012. Christina is particularly interested in collections, community engagement, and strategic planning, and how libraries can help facilitate connection and community cohesiveness.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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