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There have been many remarkable achievements, such as the Galileo probe which parachuted into Jupiter's atmosphere, to the joy of the engineers who built it. But there have also been many humiliating failures. Sometimes the cause is a silly procedural error, such as a minus sign instead of a plus sign in a computer program, or a mix up between Imperial and Metric units. The Russian craft Phobos 1 was lost en route to Mars after being sent an incorrect command, because the spacecraft's computer was insufficiently robust to reject it. More recently, NASA has suffered the loss of several missions to Mars, including one due to a simple computer programming error. In Space Systems Failures, David Harland (here working with co-author Ralph Lorenz) describes the many quite fascinating tales of woe involving failures of rockets, satellites and deep space missions in his inimitable style, providing a unique insight into the trials and tribulations of exploration at the high frontier.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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