The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Price, Bill
The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Price, Bill

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services...
$67.83 AUD
$67.83 AUD
SKU: 9781523000142
Product Type: Books
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Author: Bill Price
Format: Hardcover
Language: English
Subtotal: $67.83
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The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Price, Bill

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

$67.83
The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Price, Bill

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

$67.83
Author: Bill Price
Format: Hardcover
Language: English
Description
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.

This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless.

The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction.

Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business--from start-ups to major multinational corporations--can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.

Author: Bill Price, David Jaffe
Publisher: Berrett-Koehler Publishers
Published: 06/21/2022
Pages: 304
Binding Type: Hardcover
Weight: 1.15lbs
Size: 9.10h x 6.10w x 1.10d
ISBN: 9781523000142
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