The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do by Chowdhury, Subir
The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do by Chowdhury, Subir

The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

Innovation, claims quality consultant Subir Chowdhury, is part of America's DNA. No other country in the world...
$42.93 AUD
$42.93 AUD
SKU: 9780385514781
Product Type: Books
Please hurry! Only 0 left in stock
Author: Subir Chowdhury
Format: Hardcover
Language: English
Subtotal: $42.93
10 customers are viewing this product
The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do by Chowdhury, Subir

The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

$42.93
The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do by Chowdhury, Subir

The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

$42.93
Author: Subir Chowdhury
Format: Hardcover
Language: English
Description
Innovation, claims quality consultant Subir Chowdhury, is part of America's DNA. No other country in the world matches America's creative drive and its ability to turn innovative ideas into revolutionary products-from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.

In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.

Like Fish and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.

Author: Subir Chowdhury
Publisher: Currency
Published: 10/04/2005
Pages: 128
Binding Type: Hardcover
Weight: 0.48lbs
Size: 8.08h x 5.32w x 0.60d
ISBN: 9780385514781


Review Citation(s):
Ingram Advance 10/01/2005 pg. 66
Library Journal 10/15/2005 pg. 64

About the Author
Subir Chowdhury is the author of the international bestsellers The Power of Six Sigma, as well as Design for Six Sigma. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make quality a part of their business culture. His works are cited frequently in the national and international media. He lives in Northville, Michigan.
Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD
Example product title
$42.93 AUD
$42.93 AUD

Recently Viewed Products