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Leadership is often described in terms of vision, strategy, and results. But the leaders who truly leave a legacy know that these elements are incomplete without something deeper.
In a world that equates leadership with volume and dominance, The Kindness Advantage offers a counterintuitive truth: real power lies in the quiet, consistent discipline of how you treat people. Don Butterworth Jr. challenges the myth that kindness is a "soft skill," revealing it instead as a strategic advantage that drives retention, builds unshakable trust, and shapes high-performing cultures.
This book is not about being agreeable or lowering standards. It is a practical guide to the eleven daily acts--from Attentive Listening and Genuine Appreciation to Integrity and Humility--that transform managers into leaders people want to follow.
Drawing on decades of experience in the recruiting and leadership space, Butterworth demonstrates that culture doesn't live in value statements; it lives in the unseen moments between meetings, in how mistakes are handled, and in the consistency of your character.
Whether you are a seasoned executive or stepping into your first management role, The Kindness Advantage invites you to stop performing leadership and start living it. Discover how to quiet the noise, connect with your team, and build the kind of influence that endures long after you've left the room.
Leadership isn't about being the loudest voice. It's about being the steadiest presence.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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