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Most teams never become great, not because they can't, but because they are focused on the wrong thing. They chase accountability and call it progress. They add more meetings, more metrics, and more oversight, yet engagement declines and ownership never takes hold. This is called the accountability paradox.
The truth is that great teams do something different. They follow a specific sequence of behaviors that transforms accountability into commitment by turning obligation into ownership. But this is not a one-size-fits-all formula. The Missing Piece reveals how to apply these principles in ways that honor the uniqueness of your team and your individual style.
Inside, you will discover the power of support, celebration, and challenge, and why the order matters more than most people realize. You will also learn how to adapt each of these elements to your own personality, your environment, and the relationships that matter most. Whether you are leading a company, coaching a team, building a family, or strengthening a partnership, this book will help you unlock what great teams do that average and struggling ones overlook. And once you understand it, you will never see teamwork the same way again.
"A practical, research-based guide that every leader, coach, and parent should
read. This book fills the gap most leadership books overlook."
-Jim Huling, #1 Wall Street Journal bestselling coauthor of The 4 Disciplines of Execution
"Patrick Veroneau brings decades of experience to this powerful blueprint. If you want a team that owns the mission, this is your playbook."
-Jude Killy, NCAA Division 1 Director of Athletics, University of Maine
"The Missing Piece is a compelling, actionable guide for anyone looking to build and lead truly cohesive, high-trust, high-performing teams. Backed by research and brought to life with practical insight, Veroneau equips leaders to build the kind of team culture where people collaborate, contribute, and thrive. It's a timely and actionable guide for anyone committed to unleashing the greatness in their team."
-Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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