The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the...
$162.13 AUD
$162.13 AUD
SKU: 9780367723859
Product Type: Books
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Author: Philip Berners
Format: Paperback
Language: English
Subtotal: $162.13
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Berners, Philip

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

$162.13

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

$162.13
Author: Philip Berners
Format: Paperback
Language: English

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers.

This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.



Author: Philip Berners, Adrian Martin
Publisher: Routledge
Published: 07/18/2022
Pages: 180
Binding Type: Paperback
Weight: 0.62lbs
Size: 9.21h x 6.14w x 0.42d
ISBN: 9780367723859

This title is not returnable

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