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In the fast-paced world of software engineering, developing technical skills often takes precedence. However, if you're seeking career advancement, enhancing your technical skills alone is not enough; you also need to deepen your empathy for users--a skill frequently overlooked in traditional engineering roles. Understanding user needs and the broader impact of your work will not only lead to better products but will also help your career grow and flourish.
Drawing on over 20 years of experience, including roles at Microsoft, Facebook, Stripe, and Temporal Technologies, author Drew Hoskins guides you through the essential strategies to bridge the gap between engineering prowess and product insight. Whether you're building consumer products, tools for professionals, or internal platforms, this book is your gateway to becoming a well-rounded engineer who sees around corners and innovates according to user needs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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