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Kate Hall is the executive director of the Northbrook Public Library (IL) after serving as director at the New Lenox Public Library (IL) and in various library positions in the Chicagoland area for over twenty years. In her eleven years as a library director, Kate has been in leadership positions in state and national library groups including the American Library Association, Illinois Library Association, and Reaching Across Illinois Library System. She has served on the committee and chaired Director's University, an intensive training for new Illinois Public Library directors. Kate is the recipient of the 2021 Illinois Library Association Librarian of the Year Award and has just launched Illinois Libraries Present, a new statewide joint programming cooperative. She is the co-author of The Public Library Director's Toolkit and The Public Library Director's HR Toolkit, both published by ALA Editions, and the devoted servant of one demanding cat.
Kathy Parker was the director of the Glenwood-Lynwood (IL) Public Library District from 2002 to 2018 after serving as assistant director at the Harvey (IL) Public Library. She has worked in public and private libraries for over forty years in nearly every department and cofounded Director's University. She has served on numerous state committees including the Illinois Library Association and has served as library trustee for her local library and the regional library system, Reaching Across Illinois Library System. She was the 2016 recipient of the American Library Association's Trustee Citation award. After retiring in 2018, Kathy launched the kathyparker consulting firm, which provides training to trustees and new directors. She is the co-author of The Public Library Director's Toolkit and The Public Library Director's HR Toolkit, both published by ALA Editions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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