Transforming Relationships for High Performance: The Power of Relational Coordination

Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to...
$92.50 AUD
$92.50 AUD
SKU: 9780804787017
Product Type: Books
Please hurry! Only 303 left in stock
Author: Jody Hoffer Gittell
Format: Hardcover
Language: English
Subtotal: $92.50
10 customers are viewing this product
Transforming Relationships for High Performance: The Power of Relational Coordination by Hoffer Gittell, Jody

Transforming Relationships for High Performance: The Power of Relational Coordination

$92.50

Transforming Relationships for High Performance: The Power of Relational Coordination

$92.50
Author: Jody Hoffer Gittell
Format: Hardcover
Language: English

Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost.

This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational--rooted in both human and social capital.

Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how relational coordination unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces.



Author: Jody Hoffer Gittell
Publisher: Stanford Business Books
Published: 08/03/2016
Pages: 320
Binding Type: Hardcover
Weight: 1.30lbs
Size: 9.10h x 6.10w x 1.00d
ISBN: 9780804787017

About the Author
Jody Hoffer Gittell is Professor at Brandeis University's Heller School for Social Policy and Management. She is Executive Director of the Relational Coordination Research Collaborative and author of The Southwest Airlines Way (2005) and High Performance Healthcare (2009).

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Related Products

Recently Viewed Products