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How to avoid the trap of taking conflicts so personally
We're all imperfect. Good relationships require seeing each other through these imperfections--distinguishing what is signal, and what is noise. But sometimes we mistake noise for signal--or worse, signal for noise. And even when we get things right, the other person can be getting them wrong. In When Things Get Personal, Mark Schroeder shows that the better we can learn to tell the difference between signal and noise in our relationships, the better we can predict and avoid everyday misunderstandings that, if left unchecked, can lead to "discord"--fundamental, sometimes chronic failures to see eye to eye that lead us to take things personally that we shouldn't, to treat others in ways that they take personally, to abandon relationships that are worthwhile, and to stay in relationships that we'd be better off without. Engagingly written, story-driven, and rich with powerful ideas and insights, When Things Get Personal addresses conflicts between colleagues, friends, and partners--and between parents and their children. Along the way, it explores the role discord plays in abusive relationships, in tragic coming-out stories, in political polarization, in small ongoing disagreements over things like how to load the dishwasher, and much more. Discord gets us all into serious trouble. But unrecognized discord is even worse. When Things Get Personal teaches you to recognize the causes and symptoms of discord, allowing you to escape many of its worst effects. You will understand other people better--and maybe yourself, as well.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
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Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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