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Dementia brings many challenges, not least its ability to disrupt effective communication. The quality of communication plays a major role in how well people living with a dementia manage. When communication doesn't work well, the complications of dementia are compounded.
Rather than only offering tips on what to say and how to say it, this book explores the underlying motivations of communication, so we can better understand why we say what we do, why we say it the way we do, what can go wrong, and how attempts to fix things can go awry. As well as considering why communication goes wrong in day-to-day conversations, the chapters offer advice on dealing with awkward moments, the question of deception, and the things we can and can't control in dementia. Readers are asked to reflect on their own role, and how they can manage their own behaviours to avoid unintentionally blocking routes to productive communication. Including clear action points for carers, bystanders and people with a dementia diagnosis, this book shows how to approach communication to improve outcomes.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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