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Working the Night Shift: Women in Indiaas Call Center Industry
Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many...
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization.
Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work.
Visit the author's website at http: //www.working-the-nightshift.com and Facebook group at www.facebook.com/WorkingtheNightShift.
Author: Reena Patel
Publisher: Stanford University Press
Published: 03/25/2010
Pages: 208
Binding Type: Paperback
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
ISBN: 9780804769143
Review Citation(s):
Reference and Research Bk News 08/01/2010 pg. 108
About the Author
Reena Patel is a feminist scholar and currently serves as a Foreign Service Officer with the U.S Department of State. She also advises companies on gender issues in the workplace.
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